Last Updated: 22 July 2026
JR Hill Group (“we”, “us”, “our”) is committed to protecting your privacy and managing your personal information in an open and transparent way. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect personal information that is reasonably necessary to provide you with our services, manage our business operations, and communicate with you. The types of personal information we may collect include:
Contact Details: Your name, residential or business address, email address, and phone number.
Business Information: Company name, job title, and service/project details.
Financial Information: Payment details or bank account information necessary for billing and transaction processing.
Enquiry & Interaction Details: Records of communications, messages, or notes submitted via our website form, email, or telephone.
Website Usage Data: IP addresses, browser types, and cookie data gathered automatically when you visit our website.
We collect personal information primarily directly from you. This occurs when you:
Request a quote, enquiry, or consultation via our website, phone, or email.
Engage JR Hill Group to deliver services or work on a project.
Subscribe to our updates, newsletters, or marketing communications.
Interact with our digital channels or website forms.
Where necessary or practical, we may also collect information from publicly available sources or authorized third parties (e.g., subcontractors or referees).
We use your personal information for the primary purpose for which it was collected, as well as reasonably expected secondary purposes, including:
Delivering our services, managing contracts, and responding to project requests.
Invoicing, payment processing, and internal business administration.
Communicating updates, project details, or operational changes.
Sending direct marketing, industry insights, or promotional material (you may opt out at any time).
Complying with legal, tax, or regulatory requirements in Australia.
We do not sell your personal information. We may disclose your information to trusted third parties solely to assist in running our business, including:
Service Providers: IT suppliers, web hosts, payment processors, and cloud storage vendors.
Subcontractors & Partners: Professional advisers, trade contractors, or consultants involved in project execution.
Legal Authorities: Regulatory or law enforcement bodies when required or permitted by Australian law.
We take reasonable technical and administrative steps to protect your personal information against loss, misuse, unauthorized access, or disclosure. Information is stored on secure servers or protected cloud systems. When personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it.
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date.
To request access or request a correction, please contact our team using the contact details provided below.
Our website may use cookies and similar technologies to improve functionality, analyze web traffic, and optimize user experience. You can set your browser to refuse cookies, though some website features may not perform optimally as a result.
If you believe JR Hill Group has breached your privacy rights under the Australian Privacy Principles, please reach out to us directly. We take privacy complaints seriously and will investigate and respond within a reasonable timeframe.
If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
For any questions regarding this Privacy Policy or how your information is handled, please contact us:
JR Hill Group
Location: Melbourne, Victoria, Australia
Phone: 0477 123 065